Terms of use | Sublime Timing

Last Updated: 06/10/2026

SECTION 1

Introduction

1.1 These Terms of Use ("Terms") govern your access to and use of websites, applications, entry systems, registration services, timing services, results services, photography services, photo search facilities, photographic purchasing services and other event related services provided by Sublime Timing Ltd, Sublime Racing Ltd and their associated brands (collectively referred to as "Sublime Timing", "we", "our" or "us").

1.2 These Terms may apply whether you entered an event through a Sublime Timing registration platform, directly with an Event Organiser, through another registration provider or by another method.

1.3 Where you access or use a Sublime Timing service directly, including our websites, results, photography, photo search or purchasing services, your use of that service is subject to these Terms.

1.4 Different provisions of these Terms apply depending upon the services you use. Provisions concerning event entry, for example, apply where Sublime Timing provides the relevant entry or registration service.

1.5 If you do not agree to the Terms applicable to a service you are using, you must not use that service.

SECTION 2

About Us

2.1 Sublime Timing Ltd and Sublime Racing Ltd provide services including event registration, event administration, timing, results, communications, fulfilment, event photography, photo search, photographic sales and related event support services.

2.2 In most cases Sublime Timing acts as a service provider to an independent Event Organiser.

2.3 Unless expressly stated otherwise, Sublime Timing is not the organiser, promoter or operator of an event simply because we provide registration, timing, results, photography or another service in connection with that event.

2.4 An Event Organiser may engage Sublime Timing to provide services even where event entries have been taken through a different registration platform or provider.

SECTION 3

Acceptance of Terms

3.1 Where you use our services directly, you confirm that:

(a) you have read and understood these Terms;

(b) you agree to be legally bound by the provisions applicable to the service you are using;

(d) you have the legal capacity to enter into any contract you make directly with us.

3.2 If you register, enter, purchase or make a booking on behalf of another person, you confirm that you have authority to do so and, where appropriate, that you have provided the applicable terms to that person.

3.3 Nothing in these Terms is intended to create consent for the processing of personal information where consent is specifically required under data protection law. Personal information is dealt with separately under our Privacy Policy and any additional privacy information provided in connection with a particular service.

SECTION 4

Eligibility and Junior Participants

4.1 You must be at least 18 years of age to create an account or enter into a contract using our services unless the relevant service expressly permits otherwise.

4.2 Participants under the age of 18 may participate in events where permitted by the relevant Event Organiser and applicable governing body rules.

4.3 Where an event entry for a participant under 18 is submitted through our registration service, it must be completed by a parent, legal guardian or other person with lawful authority to act on behalf of that participant unless another lawful arrangement applies.

4.4 The person submitting such an entry confirms that:

(a) they have authority to act on behalf of the participant;

(b) information supplied about the participant is accurate to the best of their knowledge;

(d) they accept any applicable event specific terms on behalf of the participant where legally permitted.

4.5 The processing of children's personal information is governed by our Privacy Policy and applicable data protection law.

SECTION 5

Accounts and Registration

5.1 Certain services may require you to create an account.

5.2 You are responsible for maintaining the confidentiality of your login credentials.

5.3 You are responsible for activity conducted through your account unless that activity results from circumstances for which you are not legally responsible.

5.4 You should notify us promptly if you believe your account has been accessed without authorisation.

5.5 We reserve the right to suspend or terminate accounts where reasonably necessary because:

(a) inaccurate or misleading information has been supplied;

(b) these Terms have been materially breached;

(d) continued use of the account may expose us, Event Organisers, participants or other persons to material risk.

5.6 We may suspend or terminate accounts without advance notice where reasonably necessary to protect the security, integrity or operation of our services.

SECTION 6

Event Entries

6.1 Events for which we provide registration services are generally organised by independent Event Organisers.

6.2 Event Organisers are responsible for matters including:

(a) organising and delivering the event;

(b) event safety;

(d) route design;

(e) permits and permissions;

(f) event rules;

(g) participant eligibility;

(h) event cancellation decisions; and

(i) refund, transfer and deferral policies, except where expressly agreed otherwise.

6.3 Where you submit an event entry through our service, you agree to:

(a) provide accurate information;

(b) comply with the Terms applicable to the entry service;

(d) comply with applicable event rules and instructions.

6.4 Submission of an entry request does not necessarily guarantee acceptance into an event.

6.5 Entry acceptance remains subject to any eligibility requirements and confirmation required by the Event Organiser.

6.6 Where you entered through another registration provider, the contractual terms governing that entry may be those of the Event Organiser and/or that registration provider rather than Sublime Timing.

SECTION 7

Payments

7.1 Where payment is made through our services, applicable prices and charges will be displayed before the transaction is completed.

7.2 Charges may include entry fees, booking fees, payment processing fees, photographic purchases, merchandise, fulfilment charges or other services.

7.3 By submitting payment details you confirm that you are authorised to use the payment method provided.

7.4 Where payment is required, the relevant transaction may not be confirmed until payment has been successfully processed.

7.5 We may refuse, cancel or reverse a transaction where reasonably necessary because:

(a) payment cannot be verified;

(b) fraudulent activity is reasonably suspected;

(d) information required to complete the transaction has not been provided.

7.6 Nothing in this section affects any statutory consumer rights.

SECTION 8

Refunds, Transfers and Deferrals

8.1 Refund, transfer and deferral policies for event entries are normally determined by the relevant Event Organiser unless expressly stated otherwise.

8.2 Participants should review event specific terms before entering.

8.3 Where Sublime Timing processes refunds, transfers or deferrals on behalf of an Event Organiser, such actions will normally be carried out in accordance with the Event Organiser's instructions and policies, subject to applicable law.

8.4 Booking fees, payment processing fees and administrative fees may be non refundable where permitted by law and where this has been made clear before purchase.

8.5 Refund rights relating to products or services purchased directly from Sublime Timing remain subject to applicable consumer law.

SECTION 9

Event Information

9.1 Much of the event information displayed through our services is supplied by Event Organisers.

9.2 While we take reasonable care when publishing information supplied to us, we cannot guarantee that information supplied by third parties will always be accurate, complete or current.

9.3 Event specific questions concerning matters controlled by the Event Organiser should normally be directed to that organiser.

9.4 Event dates, locations, routes, schedules, start times and other event details may change.

9.5 Participants are responsible for checking current event information before attending an event.

SECTION 10

Participant Responsibilities

10.1 Participants are responsible for determining whether they are physically and medically capable of participating in an event, taking appropriate professional advice where necessary.

10.2 Participants must comply with:

(a) applicable event rules;

(b) reasonable instructions issued by the Event Organiser;

(c) reasonable instructions issued by event officials, marshals, medical personnel and authorised event representatives; and

(d) applicable governing body rules.

10.3 Participants acknowledge that sporting and endurance events may involve inherent risks including illness, injury, disability, property damage and, in serious cases, death.

10.4 Participation in an event is undertaken subject to those inherent risks.

10.5 Nothing within these Terms excludes or limits any liability which cannot legally be excluded or limited.

SECTION 11

Results and Public Information

11.1 Participants acknowledge that publication of participant and performance information is a normal part of many competitive sporting events.

11.2 This section may apply whether a participant entered through a Sublime Timing platform, through another registration provider or directly with the Event Organiser where Sublime Timing has been engaged to provide timing, results or related event services.

11.3 Information may be published in:

(a) start lists;

(b) participant lists;

(d) provisional results;

(e) final results;

(f) rankings;

(g) team results; and

(h) event reports.

11.4 Published information may include:

(a) participant name;

(b) club or organisation;

(d) race or bib number;

(e) event category;

(f) position;

(g) finish time;

(h) split times;

(i) team information; and

(j) other relevant event performance information.

11.5 Results may be published on websites, mobile applications, social media platforms, public displays, timing screens, printed materials and third party results services.

11.6 Public results may form part of the historical sporting record.

11.7 Results are produced using information available at the relevant time and may be subject to review, correction, amendment, recalculation or republication.

11.8 Although we take reasonable care in providing timing and results services, no timing or results system can be guaranteed to be entirely free from missed detections, technical faults, data errors or subsequent amendments.

11.9 We may correct or republish results where additional information becomes available or where a correction is reasonably necessary.

SECTION 12

Personal Data and Privacy

12.1 We process personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation and Data Protection Act 2018.

12.2 Detailed information about how and why we process personal information is contained within our Privacy Policy.

12.3 Depending upon the services being provided, personal information may be processed for purposes including:

(a) event registration;

(b) participant administration;

(d) results publication;

(e) communications relating to events;

(f) customer support;

(g) fulfilment;

(h) event photography;

(i) photographic sales;

(j) photo identification and matching services;

(k) fraud prevention;

(l) security; and

(m) legal and regulatory compliance.

12.4 Where an Event Organiser has engaged Sublime Timing to provide timing, results, photography, fulfilment or other services, we may receive participant information from the Event Organiser or from another registration or event service provider acting in connection with that event.

12.5 This may occur even where the participant did not originally enter the event through a Sublime Timing registration platform.

12.6 Depending upon the circumstances and applicable data protection roles, information may be shared with or received from:

(a) Event Organisers;

(b) registration providers;

(d) timing and results providers;

(e) fulfilment providers;

(f) payment providers;

(g) photography and image processing providers;

(h) cloud technology and IT providers;

(i) insurers;

(j) emergency services;

(k) regulatory authorities; and

(l) other service providers involved in delivering the relevant services.

12.7 We do not sell personal information.

12.8 Further information about personal information, including event photography, facial photo matching, biometric processing, retention and individual rights, is contained within our Privacy Policy.

SECTION 13

Event Photography and Photo Services

13.1 Where Sublime Timing provides photography services at or in connection with an event, photographs may be taken of participants, spectators, officials, volunteers and other people present at the event.

13.2 Photography services may be provided whether event registration was undertaken through Sublime Timing, another registration provider or directly by the Event Organiser.

13.3 Event photographs may be made available through Sublime Timing's websites or photography services for viewing and, where applicable, purchase.

13.4 We may use race or bib numbers, event information and other appropriate information to assist in identifying photographs associated with participants.

13.5 Where available, we may also provide an automated facial photo matching facility designed to help users locate photographs in which they may appear.

13.6 Facial photo matching is an optional search facility. Where an alternative search method is available, such as race or bib number searching, users are not required to use facial photo matching to locate or purchase photographs.

13.7 The processing of photographs and any facial or biometric information is governed by our Privacy Policy and applicable data protection law. Where a particular form of processing requires a separate choice or consent, this will be dealt with separately and is not created merely by these Terms.

13.8 Automated photo matching may not identify every photograph of a person and may occasionally return photographs of another person. Search results should therefore be treated as an aid to locating photographs rather than a guarantee of identification.

13.9 The number, location, composition and quality of photographs taken at an event will vary. We do not guarantee that every participant will be photographed or that a particular number or type of photograph will be available.

13.10 Photographs displayed before purchase may include watermarks, reduced resolution or other protective measures.

13.11 Purchasing a photograph gives the purchaser the usage rights stated at the time of purchase. Unless expressly stated otherwise, purchase does not transfer copyright or other intellectual property rights in the photograph.

13.12 Photographs and previews must not be copied, reproduced, altered to remove watermarks, scraped, downloaded by unauthorised means, redistributed, resold or commercially exploited except where permitted by law or with the permission of the relevant rights holder.

13.13 Where a photograph is supplied as a digital product or service, any applicable cancellation or refund rights will be governed by consumer law and the information provided at the time of purchase.

SECTION 14

User Content

14.1 Users may have the ability to submit reviews, comments, messages, photographs, videos or other content.

14.2 Users remain responsible for content submitted by them.

14.3 Content submitted must:

(a) be lawful;

(b) be accurate where it purports to state facts;

(d) not be abusive, threatening, defamatory, discriminatory, offensive or deliberately misleading.

14.4 By submitting content through our services, you grant us a non exclusive, worldwide, royalty free licence to use, reproduce, publish and display that content where reasonably necessary for the operation, administration or promotion of the relevant services or event, subject to applicable law.

14.5 We may remove content where we reasonably consider this necessary because it breaches these Terms, infringes third party rights, creates a legal or security risk or is otherwise unlawful.

SECTION 15

Acceptable Use

15.1 Users must not:

(a) use our services for unlawful purposes;

(b) attempt to gain unauthorised access to systems or accounts;

(d) interfere with the operation or security of our services;

(e) use automated tools to scrape, harvest or systematically download data or photographs without permission;

(f) attempt to circumvent technical measures used to protect photographs, content or services;

(g) impersonate another person;

(h) knowingly provide false or misleading information; or

(i) use our services in a way that infringes the rights of another person.

15.2 We may suspend or terminate access where reasonably necessary in response to a breach of these provisions.

SECTION 16

Intellectual Property

16.1 Intellectual property rights relating to our websites, services, branding, content, software, databases, designs, graphics and materials belong to Sublime Timing, Sublime Racing or the relevant licensors or rights holders.

16.2 Copyright in event photographs may belong to Sublime Timing or to the photographer or other rights holder who has licensed Sublime Timing to use and supply the photographs.

16.3 Users are granted a limited, non transferable right to access and use our services for lawful personal purposes in accordance with these Terms.

16.4 Except where permitted by law or expressly authorised, users must not copy, reproduce, distribute, modify, reverse engineer or commercially exploit our services, software, databases or protected content.

16.5 Purchase of a photograph does not transfer copyright unless this is expressly agreed in writing.

SECTION 17

Third Party Services and Links

17.1 Our services may contain links to or integrate with third party websites, applications, registration platforms, payment providers or other services.

17.2 Third party services are operated independently and may be subject to their own terms and privacy policies.

17.3 We are not responsible for the content, availability, accuracy or operation of an independent third party service except to the extent that applicable law provides otherwise.

17.4 Where an event entry was made through another provider, queries concerning that provider's own service or contractual terms should normally be directed to that provider or the Event Organiser.

SECTION 18

Website and Service Availability

18.1 We aim to provide reliable access to our services but cannot guarantee uninterrupted or error free availability.

18.2 We may temporarily suspend, modify or restrict a service where reasonably necessary for maintenance, security, technical, legal or operational reasons.

18.3 We will exercise reasonable care and skill in providing services supplied directly to consumers where required by law.

18.4 Nothing in these Terms affects statutory rights or seeks to exclude liability which cannot lawfully be excluded.

SECTION 19

Limitation of Liability

19.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or statutory consumer rights which cannot legally be excluded or restricted.

19.2 Where permitted by law, Sublime Timing will not be responsible for losses which were not reasonably foreseeable when the relevant contract was formed or which result from circumstances outside our reasonable control.

19.3 Where we act solely as a service provider to an independent Event Organiser, we are not responsible for matters under the Event Organiser's control, including:

(a) event cancellation;

(b) event postponement;

(d) route design;

(e) event safety;

(f) medical provision;

(g) participant eligibility decisions; or

(h) inaccurate or incomplete information supplied to us by the Event Organiser or another third party.

19.4 We are not responsible for failures of independent third party services which are outside our reasonable control, although this does not affect any responsibility we have for selecting or managing service providers where the law requires us to exercise reasonable care.

19.5 Nothing in these Terms excludes or restricts our obligation to perform consumer services with reasonable care and skill or any other right or remedy which cannot lawfully be excluded.

19.6 Where a consumer purchases a service directly from Sublime Timing, any limitation of liability will apply only to the extent permitted by the Consumer Rights Act 2015 and other applicable law.

19.7 Nothing in these Terms creates responsibility on the part of Sublime Timing for the organisation, operation, safety or delivery of an independently organised event merely because Sublime Timing provides registration, timing, results, photography or another event service.

SECTION 20

Event Organiser Responsibility

20.1 Unless expressly stated otherwise, Sublime Timing is not the organiser, promoter or operator of an event merely because the event or its services appear on our platforms.

20.2 Event Organisers remain responsible for matters within their control, which may include:

(a) planning and organising events;

(b) event safety;

(d) route design and course measurement;

(e) medical provision;

(f) permits, licences and permissions;

(g) participant eligibility;

(h) event rules;

(i) event delivery and operation;

(j) cancellation, postponement and event changes; and

(k) compliance with applicable laws and governing body requirements.

20.3 Concerns relating to the organisation, operation or safety of an event should normally be directed to the relevant Event Organiser.

20.4 Sublime Timing is not responsible for decisions made independently by Event Organisers except where applicable law provides otherwise.

SECTION 21

Suspension and Termination

21.1 We may suspend, restrict or terminate access to our services where reasonably necessary.

21.2 Circumstances in which this may occur include:

(a) material breach of these Terms;

(b) suspected fraud;

(d) unlawful activity;

(e) security concerns; or

(f) knowing provision of materially false or misleading information.

21.3 Suspension or termination does not affect rights or obligations accrued before that action.

21.4 We may remove accounts, entries or content where reasonably necessary to protect our services, users, Event Organisers or third parties, subject to our legal obligations concerning personal information and record retention.

SECTION 22

Changes to These Terms

22.1 We may update, amend or replace these Terms from time to time.

22.2 Updated Terms will apply from the date stated when they are published unless otherwise specified.

22.3 Changes to these Terms will not retrospectively remove statutory rights or alter a completed transaction in a manner prohibited by law.

22.4 Continued use of an ongoing service after updated Terms take effect may be subject to the updated Terms where it is fair and lawful for them to apply.

22.5 Users are encouraged to review these Terms periodically.

SECTION 23

Governing Law and Jurisdiction

23.1 These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

23.2 We encourage users to contact us first so that disputes can, where possible, be resolved through good faith discussions.

23.3 Nothing in these Terms deprives a consumer of any mandatory right to bring proceedings in another court where applicable consumer law provides such a right.

SECTION 24

General Provisions

24.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

24.2 Failure by Sublime Timing to enforce a provision of these Terms does not constitute a waiver of our right to enforce it subsequently.

24.3 These Terms, together with any applicable event specific terms, purchase terms and other terms expressly incorporated into a transaction, form the agreement governing the relevant Sublime Timing service.

24.4 Nothing within these Terms confers rights upon a third party except where expressly stated or required by law.

24.5 If there is a conflict between these Terms and mandatory statutory rights, the statutory rights will prevail.

SECTION 25

Contact Details

25.1 If you have questions regarding these Terms or our services, please contact:

Sublime Timing Ltd

118 Elm High Road

Wisbech

Cambridgeshire

PE14 0DN

Email: info@sublimetiming.com

Website: www.sublimetiming.com

25.2 Communications concerning the organisation, safety, rules or operation of a specific event should, where appropriate, also be directed to the relevant Event Organiser.

25.3 Questions or requests concerning personal information should be made in accordance with our Privacy Policy.

CONTACT US

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SPEAK TO AN EXPERT

+44 7393 182830

info@sublimetiming.com